Terms and conditions
Last updated: September 2026
These terms govern your use of mylo, the loyalty platform that issues wallet cards to your customers through NFC plates. By subscribing to a plan you agree to what follows.
1. The service
mylo provides a loyalty program for your business: a branded card that your customers save to Apple Wallet or Google Wallet, physical NFC plates for your counter, and a dashboard where you see customers, points and redemptions. We provide the software and the hardware; you define the rewards.
2. Plans and billing
Plans are billed monthly in advance, per location. The single-location plan is $129 per month; the multi-location plan is $99 per month per location. A one-time setup fee of $199 is charged when you sign up, and covers the NFC plates and the initial configuration of your program. Your first month of service is free: the first monthly payment is taken 30 days after sign-up, and you may cancel before then. Launch pricing, where offered, is honoured for the first 100 businesses and stays fixed for as long as the subscription remains active. Prices are exclusive of applicable taxes.
3. Setup fee and NFC plates
A one-time setup fee of $199 covers the physical NFC plates, the design of your wallet card and the initial configuration of your program. The plates remain yours. Replacements for loss or damage are quoted separately.
4. Your responsibilities
- Honour the rewards you publish in your program.
- Keep your dashboard credentials confidential and limited to your team.
- Use customer data only to run your loyalty program, never to resell or spam.
5. Points and rewards
Points hold no cash value and cannot be exchanged for money. You may adjust earning rules and reward thresholds at any time; changes apply to future activity and never remove points already earned. If you close your program, customers keep 60 days to redeem any outstanding balance.
6. Cancellation
There is no minimum term. You can cancel at any time and the service runs until the end of the paid period; we do not prorate partial months. The setup fee is not refundable once the plates have shipped.
7. Availability
We aim to keep mylo available at all times and we announce planned maintenance in advance. Wallet cards keep working offline for reading; taps recorded during an outage sync once connectivity returns.
8. Changes to these terms
If we change these terms in a way that affects you materially, we will let you know at least 30 days ahead by email. Continuing to use mylo after that date means you accept the new version.